Terms of Service
Terms & Conditions of Use
Welcome to Call Sutra CRM. These Terms of Service govern your access to and use of our CRM platform, website, and related services. By creating an account or using our services, you agree to comply with these terms.
Last Updated: July 14, 2026
1. Acceptance of Terms
Your Agreement with Call Sutra CRM
By accessing or using Call Sutra CRM, you acknowledge that you have read, understood, and agreed to these Terms of Service.
2. Services We Provide
CRM Solutions Designed for Business Growth
Call Sutra CRM offers cloud-based tools that help businesses manage customer relationships and streamline operations.
Platform Features
Note: We may add, update, improve, or discontinue features at any time to enhance the platform.
3. User Accounts
Account Responsibilities
To access certain features, you must create an account.
As a User, You Agree To:
- Provide accurate information
- Keep your login credentials secure
- Be responsible for account activity
- Notify us immediately of unauthorized access
Security Reminder: Call Sutra CRM is not responsible for losses resulting from compromised credentials due to user negligence.
4. Acceptable Use Policy
Keeping Our Platform Safe
You agree not to:
Violation of these policies may result in suspension or permanent termination of your account.
5. Subscription & Billing
Subscription Information
Some features require an active subscription.
Billing Terms
Subscription fees are billed in advance.
Payments must be made on time.
Non-payment may result in suspension.
Pricing may change with advance notice before your next billing cycle.
6. Intellectual Property
Ownership of Our Platform
All software, source code, branding, logos, graphics, website content, and platform features are owned exclusively by Call Sutra CRM.
You May Not:
without prior written permission.
7. Customer Data
Your Data Remains Yours
You retain ownership of all customer and business data uploaded to Call Sutra CRM.
We process your data only for:
- CRM functionality
- Secure storage
- Data backups
- Customer support
- Platform improvements
We never claim ownership of your business information.
8. Service Availability
Reliable, But Not Guaranteed
We strive to provide uninterrupted service, but occasional downtime may occur due to:
Our team works to restore services as quickly as possible whenever interruptions occur.
9. Limitation of Liability
Liability Disclaimer
To the maximum extent permitted by law, Call Sutra CRM is not responsible for:
Loss of profits
Business interruption
Data loss
Indirect or consequential damages
Third-party service failures
Our maximum liability will not exceed the subscription fees paid during the previous 12 months.
10. Account Suspension & Termination
When Accounts May Be Suspended
Accounts may be suspended or permanently terminated if users:
Access to services may be revoked immediately where necessary.
11. Changes to These Terms
Policy Updates
We may revise these Terms of Service from time to time.
Updated versions will always be published on this page with a revised effective date.
Continued use of the platform after updates constitutes acceptance of the revised Terms.
12. Governing Law
Legal Jurisdiction
These Terms are governed by the laws of India.
Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the competent courts in India.
Need Help?
If you have any questions regarding these Terms of Service, please contact our support team.
Questions About Our Terms?
Our team is here to help you understand our policies and ensure you have a smooth experience with Call Sutra CRM.
Contact Support