Financial Policies
Refund & Cancellation Policy
We want you to be completely satisfied with Call Sutra CRM. This policy outlines our terms regarding subscriptions, cancellations, and refunds.
Last Updated: July 14, 2026
1. Overview
At Call Sutra CRM, we offer a powerful platform to help your business grow. We strongly encourage all users to utilize our get started (if available) or view our live demonstrations to ensure our software meets your needs before purchasing a paid subscription.
By subscribing to our services, you acknowledge that you have read and agree to this Refund and Cancellation Policy.
2. Subscription Refunds
Our Standard Policy
Monthly Subscriptions
Monthly subscription fees are non-refundable. If you cancel your monthly plan, you will retain access to the platform until the end of your current billing cycle.
Annual Subscriptions
For annual plans, if you are unsatisfied, you may request a partial refund within the first 14 days of purchase. After 14 days, annual subscriptions are strictly non-refundable.
3. Cancellation Policy
How to Cancel Your Account
You can cancel your subscription at any time. To avoid being charged for the next billing cycle, please ensure you cancel before your renewal date.
Important Cancellation Terms:
- Cancellations take effect at the end of the current billing cycle.
- No prorated refunds are provided for partial months.
- Your data may be permanently deleted 30 days after cancellation.
- You must export your data prior to cancelling.
4. Non-Refundable Services
Certain services and fees are strictly non-refundable under any circumstances:
5. How to Request a Refund
If you believe you are eligible for a refund under our policy (e.g., within 14 days for an annual plan, or due to a billing error), please follow this process:
Email Support
Send an email to support@callsutra.in from your registered account email.
Provide Details
Include your Company Name, Account ID, and the reason for the refund request.
Processing Time
Our billing team will review your request within 3-5 business days. Approved refunds take 5-10 business days to reflect on your original payment method.
6. Chargebacks & Disputes
Resolving Issues Directly
If you have a billing issue, please contact our support team first to resolve it. We are happy to help!
Filing a fraudulent chargeback through your bank or credit card provider without contacting us first is a violation of our terms.
Accounts that initiate unwarranted chargebacks will be immediately and permanently suspended, and access to all data will be revoked.
7. Policy Updates
Call Sutra CRM reserves the right to modify this Refund & Cancellation Policy at any time. Any changes will be posted on this page with an updated revision date.
Billing Inquiries?
If you have questions about your subscription, invoices, or need help cancelling, reach out to us.
Email Billing
support@callsutra.inPhone
+91 8299889491Support Hours
Monday – Saturday10:00 AM – 6:00 PM IST
Need Assistance With Your Account?
Our support and billing team is available to help resolve any issues with your Call Sutra CRM subscription.
Contact Support