Privacy Policy

Your Privacy Matters

We are committed to protecting your personal and business information. This Privacy Policy explains how Call Sutra CRM collects, uses, stores, and safeguards your data.

Last Updated: July 14, 2026

1. Information We Collect

We collect information to provide, improve, and secure our CRM services.

Personal Information

Full Name
Email Address
Mobile Number
Company Name
Billing Details

Business Information

Customer & Lead Details
Contact Information
Call Logs
Notes & Follow-ups
Sales Pipeline Data
Payment Records
Uploaded Files & Documents

Technical Information

IP Address
Browser Information
Device Information
Login Activity
Cookies
Usage Analytics

2. How We Use Your Information

Your information helps us deliver a better CRM experience.

Service Delivery
Billing
Customer Support
Platform Improvement
Security
Notifications
Legal Compliance

3. Data Protection & Security

Your Data Is Protected

We use industry-standard security practices to keep your information safe.

Security Features

SSL Encryption
Secure Cloud Infrastructure
Encrypted Password Storage
Role-Based Access Control
Regular Data Backups
Continuous Security Monitoring

Important: While we employ strong security measures, no internet-based service can guarantee complete security.

4. Sharing of Information

We Never Sell Your Data

We do not sell, rent, or trade your personal information.

We May Share Data With:

  • Payment Providers
  • Cloud Hosting Services
  • Email & SMS Providers
  • WhatsApp Integrations
  • Government Authorities (when legally required)

5. Cookies

How We Use Cookies

Keep you logged in
Remember preferences
Improve website performance
Analyze website traffic

You may disable cookies through your browser settings, though some features may not function properly.

6. Data Retention

We retain your information only as long as necessary to:

Deliver Services

Meet Legal Requirements

Resolve Disputes

Protect Business Interests

7. Your Privacy Rights

You Can Request To:

View Your Data
Correct Information
Delete Your Account
Export Your Data
Withdraw Consent (where applicable)

Our support team will respond in accordance with applicable laws and regulations.

8. Third-Party Integrations

Connected Services

Payment Gateways Email Services SMS Providers WhatsApp API Telephony Systems Analytics Platforms

Each third-party provider operates under its own privacy policy.

9. Policy Updates

Keeping You Informed

We may update this Privacy Policy from time to time. Whenever changes are made, the revised version will be published on this page with an updated effective date.

Questions About Your Privacy?

If you have questions about this Privacy Policy or how your information is handled, we're here to help.

Support Hours

Mon – Sat, 10 AM – 6 PM

Your Trust Is Our Priority

We are committed to protecting your privacy while delivering secure and reliable CRM solutions for your business.

Contact Support